A piece I wrote based on my experience living in my hometown, Hong Kong, for a month after being away in America for years.
I grew up in Hong Kong and have since moved to America during my last year of high school. After spending half of my life in America, I’ve realized it has made me very US-centric when it comes to designing for our customers.
But after spending a month in Hong Kong, where I grew up, it has reminded me to always think about our customers at a global level especially when our product serves customers from many countries other than the U.S..
Below are a few main lessons and insights that I learned from my recent trip:
Websites are not a standard
When I search for businesses in Hong Kong, I find that most places don’t have a website. They rely heavily on local listing sites like OpenRice (Yelp equivalent) and Google Map listings. They also don’t have the most updated or correct information. I see this as a HUGE…
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